What do I as a non-technical, marketing, or product person do if there is an issue with a site?
First, confirm that this is a site issue, and then report it to the appropriate customer service group. They will then triage the incident and engage with the appropriate technical groups.
Should I post a site incident?
Please consult the Posting Guide page. We want to handle all requests properly and this guide will qualify what warrants a post on this medium.
When should I expect a post to appear?
Any site outage or major performance issues will trigger technical and marketing teams to post updates at the product and/or division level incident groups. Any maintenance being done at the site will trigger the technical teams to post updates to the maintenance pages. Please also consult the data flow of posts as several types will cascade. For example, a post to DDS_incident will cascade to dds_maintenance, [product]_incident@dealerspecialties.com, and likewise to their [product]_maintenance@dealerspecialties.com pages.
Who can see this data?
Only people with a Dominion SSO account and the link. View the member's pages in each of the groups to see the audience for the group.