If you witness a site incident, please report it through the appropriate customer service group. Customer service will then triage the incident and engage with the appropriate technical people. That will be followed by posts to the [product]_incident@dealerspecialties.com groups.
Instructions for technical, product, and marketing people posting messages
Incident pages:
Any site outage or performance issues causing site page loading issues should be reported through the incident pages. The audience for the incidents group is very wide, so careful consideration for what is posted is required. Please consult with the Systems group with any questions. To post simply send an email to [product name]_incident@dealerspecialties.com.
Regular communication (at least twice/day for ongoing issues) will be posted into the groups from the IT and DB teams to keep DDS employees up to date on issue resolutions.
Division level incidents such as hosting or 3rd party outages should be sent to dis_incident@dealerspecialties.com
Maintenance pages:
All System maintenance, DB code and maintenance, and dev code changes should be recorded by sending an email to [product name]_maintenance@dealerspecialties.com
What should NOT be posted
The DS-EBS is a communication channel for major products and hosting issues as well as routine maintenance:
Issues with individual pages, page objects (ex: images), or customer accounts on our applications. Please use the existing ticketing systems for those issues.
Bugs and/or enhancements should not be posted on the groups. Please use the systems in place to handle those requests.
Inquiries or requests for assistance to any of the technical, product, accounting, marketing teams should not be posted to the groups. Please use the channels already in place for those types of issues.